Refund policy
We want you to be completely satisfied with your purchase from GCI Gear. If you are not entirely happy with your order, we are here to help.
Return Policy
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Return Window: You may request a return within 30 days of receiving your item.
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Condition of Items: To be eligible for a return, your item must be in the same condition that you received it—unused, undamaged, and in its original packaging with all tags attached.
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Non-Returnable Items: Gift cards and items marked as "Final Sale" cannot be returned.
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How to Initiate a Return: Please email us at ferst7115@gmail.com with your order number and the reason for the return. Our customer service team will respond within 2-3 business days with return instructions.
Refund Process
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Once your return is received and inspected, we will send you an email to notify you that we have received your item and whether your refund is approved or rejected.
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If approved, your refund will be processed and automatically applied to your original method of payment. Please note that it typically takes 5-10 business days for your bank or credit card company to process the refund.
Return Shipping Costs
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If the return is due to a product defect or a shipping error on our part, we will cover the return shipping costs.
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If the return is due to customer preference (e.g., wrong size, change of mind), the customer is responsible for the return shipping costs.
Damaged or Incorrect Items
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If you receive a defective or incorrect item, please contact us at ferst7115@gmail.com within 48 hours of delivery. We will prioritize a replacement or a refund for you.